Returns and delivery
Delivery and shipping costs
Rates per order start at $11.95 for regular service, plus taxes. These rates are fixed, regardless of the address, province or number of items in the order.
Quebec & Ontario
Free shipping on orders of $70 or more. Standard delivery charge: from $11.95 before tax.
Standard shipping is free on purchases of $70 or more before taxes in Canada* . * This offer does not apply to orders shipped to Nunavut, Yukon and Northwest Territories. * Canada only
Orders for items in stock at our warehouse must be processed within two working days, plus 3 to 7 working days for regular delivery. Bio-Actif cannot be held responsible for any delay in delivery attributable to the carrier (Canada Post).
Return of merchandise purchased on our website or at our warehouse (with the exception of cosmetics and final sales)
No refunds will be given . However, if a health product purchased on our website does not suit you, you can return it to us in its packaging within 30 days of the date of dispatch. Cosmetic products cannot be returned or exchanged. Final sale items cannot be returned. Products must be returned in new condition. Products that do not comply with this rule cannot be exchanged . The delivery charges you have paid to receive your order are non-refundable.
Special conditions for final sales (50% discount and more)
Final sale products cannot be exchanged or refunded. These items cannot be returned.