Privacy policies

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1. General Information

This Privacy Statement outlines the information Bio-Actif may collect and how we may use that information. This Privacy Statement applies only to the Bio-Actif website intended for individuals residing in Canada.

2. Personal Information

Bio-Actif will only collect personally identifiable information about you (your name, address, telephone number, or email address) if you voluntarily provide it. In addition, some of our interactive promotions may invite you to send us names, email addresses, physical addresses, or other information about friends to participate in certain promotions, including offers of product samples or information or messages sent through our website or interactive advertisements. You can choose not to provide this information, although this may sometimes affect your ability to participate.

3. Use of personal information

Bio-Actif may collect and use your personal information to better understand your needs and how we can improve the products and services we offer, and to communicate with you. Your information may be shared with Bio-Actif agents in connection with the services they perform for Bio-Actif. Otherwise, Bio-Actif will not disclose your personal information to others without your consent. The information and promotions on the Bio-Actif website are intended for residents of Canada and are valid only in Canada, unless otherwise indicated on the website. We may sometimes ask you to confirm that you reside in Canada to ensure that the response or information we provide is appropriate for your country of residence.

4. Security

Bio-Actif is committed to keeping the data you provide secure and will take reasonable precautions to protect your personal information from loss, misuse, or alteration. Bio-Actif agents or contractors who have access to your personal information in connection with providing services to Bio-Actif are bound by confidentiality agreements and are not authorized to use it for any other purpose.

5. Children

If you have not reached the age of majority in your province or territory where you reside, please ensure that you obtain permission from your parents before providing us with any personal information.

6. Non-personally identifiable information collected automatically

We may collect non-personally identifiable information about you, such as the type of internet browser or computer operating system you use and the domain name of the website from which you linked to our site. In addition, when you visit our website, we may place certain information on your computer in the form of a "cookie" (a small text file placed on your hard drive) or a similar file. Cookies allow us to tailor a website or promotion to better suit your interests and preferences. Most internet browsers allow you to delete cookies from your computer's hard drive, block all cookies, or receive a warning before a cookie is placed. Please refer to your browser's instructions or help screen to learn more about these functions. Bio-Actif does not automatically collect personally identifiable information, but we may link automatically collected information to personally identifiable information previously provided. Bio-Actif reserves the right to modify this Privacy Statement at any time.

7. Newsletters

Our electronic communications allow you to take advantage of our promotions, offers, and contests. You can unsubscribe at any time using the unsubscribe link included in our messages. As required by law, your withdrawal request will be processed within 10 days.

Bio-Actif reserves the right to modify this Privacy Statement at any time.

Customer review moderation policy

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At Bio-Actif , we value our customers' opinions. Your feedback, whether positive or constructive, allows us to continuously improve our products and services. To ensure fair and transparent management, we use the independent platform Judge.me to collect and verify customer reviews.

How are reviews collected and verified?

• All reviews published on our site are collected via Judge.me , a platform recognized for its impartiality and reliability.
• Judge.me verifies that reviews come from real customers who have purchased our products.
• This collaboration ensures that each published review is authentic and representative of a real experience.

Criteria for publishing reviews:

We publish reviews that meet the following criteria:

• The review must be based on actual experience with our products or services.
• Content must be formulated respectfully, without offensive, defamatory or discriminatory language.
• Constructive and detailed criticism is welcome.
• Reviews must not include advertising content, external links, or spam.

Moderation case:

In collaboration with Judge.me , we reserve the right to moderate or not publish a review if:

• The language used is aggressive, vulgar, or inappropriate.
• The notice contains information that is clearly false or misleading.
• The review is not relevant to our products or services.
• The opinion unfairly damages the reputation of a person or organization.

Our commitment to transparency:

• All reviews verified by Judge.me and meeting the above criteria will be published, whether positive or negative.
• Negative feedback expressed in a constructive spirit is an opportunity for us to improve.
• In the event of moderation, decisions are made in accordance with the rules established by Judge.me to ensure fairness.

Last updated: February 23, 2026