Return and delivery
Delivery and delivery costs
Prices per order start at $11.95 for regular service, plus taxes. These prices are fixed and established regardless of the address, the province or the number of items included in the order.
Quebec & Ontario
Free delivery for orders of $70 and more. Standard delivery costs: starting at $11.95 before taxes.
Standard delivery is free for purchases of $70 or more before taxes in Canada *. *This offer does not apply to orders shipping to Nunavut, Yukon and the Northwest Territories. *Canada only
A period of two working days must be allowed for processing orders for items in inventory at our warehouse, to which must be added 3 to 7 working days for delivery by regular service. Bio-Actif cannot under any circumstances be held responsible for a delivery delay attributable to the carrier (Canada Post).
Return of merchandise purchased on our website or at our warehouse (except cosmetic products and final sales)
No refunds are given. However, if a health product purchased on our website does not suit you, you can return it to us in its packaging within 30 days of the shipping date. Cosmetic products cannot be returned or exchanged . Items purchased on final sale cannot be returned. Products must be returned to us in new condition. Products that do not comply with this rule cannot be exchanged . The delivery charges you paid to receive your order are non-refundable.
Specific conditions for final sales (50% and more discount)
Final sales products cannot be exchanged or refunded. These items cannot therefore be returned.