Return and delivery

Discover our natural Bio-Active products.

Delivery and delivery costs

Rates per order start at $ 9.99 for regular service, plus taxes. These rates are fixed and vary based on address, province, or the number of items in the order.

Quebec & Ontario

Free shipping on orders of $ 40 or more. Standard shipping starts at $9.99 before taxes.

Free delivery

Standard delivery is free for purchases of $40 or more before taxes in Canada *. *This offer does not apply to orders shipped to Nunavut, Yukon, and the Northwest Territories. *Canada only

Delivery times

Orders for items in stock at our warehouse must be processed within two business days, and regular delivery times of two to five business days must be added. Bio-Actif cannot be held responsible for any delay in delivery attributable to the carrier (Canada Post).

Return of merchandise purchased on our website or at our warehouse (except cosmetic products and final sales)

No refunds are granted. However, if a health product purchased on our website does not suit you, you can return it to us in its packaging within 30 days of the shipping date. Cosmetic products cannot be returned or exchanged . Items purchased on final sale cannot be returned. Products must be returned to us in new condition. Products that do not comply with this rule cannot be exchanged . The delivery fees you paid to receive your order are not refundable.

Specific conditions for final sales (50% and more discounts)

Final sale products cannot be exchanged or refunded. These items cannot be returned.