At Bio-Actif , we place great importance on our customers' opinions. Your feedback, whether positive or constructive, allows us to continue to improve our products and services. In order to ensure fair and transparent management, we use the independent platform Judge.me to collect and verify our customers' opinions.

How are reviews collected and verified?

• All reviews published on our site are collected via Judge.me , a platform recognized for its impartiality and reliability.
• Judge.me verifies that reviews come from real customers who have purchased our products.
• This collaboration ensures that each review published is authentic and representative of a real experience.

Criteria for publication of notices:

We publish reviews that meet the following criteria:

• The review must be based on actual experience with our products or services.
• Content must be worded in a respectful manner, without offensive, defamatory or discriminatory language.
• Constructive and detailed criticism is welcome.
• Reviews must not include advertising content, external links, or spam.

Moderation cases:

In collaboration with Judge.me , we reserve the right to moderate or not publish a review if:

• The language used is aggressive, vulgar or inappropriate.
• The notice contains information that is clearly false or misleading.
• The review is not relevant to our products or services.
• The review unjustifiably damages the reputation of a person or organization.

Our commitment to transparency:

• All reviews verified by Judge.me and meeting the above criteria will be published, whether positive or negative.
• Negative feedback expressed in a constructive spirit is an opportunity for us to improve.
• In case of moderation, decisions are made in accordance with the rules established by Judge.me to ensure fairness.